Frequently Asked Questions

What are your opening hours? 
We are open every day 10am - 10pm!
 
 
Do I need to book in advance?
Yes, we are limiting capacity to facilitate social distancing, so booking online is essential.


What happens if I just turn up?
To speed access and to comply with COVID guidelines we require everybody to book online even if you are visiting us today. This means you can simply show your QR code at the entrance to gain instant admission. If you are unable to book, we will be able to help you on arrival if we have capacity available.


Can I pay with cash on the day?
We are a cashless venue so payment must be made via credit/debit card.


How do I book?
Booking is currently unavailable but sign up here to be the first to know when we are taking bookings!


What if I have a large group booking?
Due to COVID guidelines we are unable to accept group bookings larger than 6 at this time. If you want to talk to us about a future booking email us at hello@highscorenewbury.co.uk and we will keep you updated.


Can I rent out the whole venue?
100% be our guest, however, due to COVID guidelines we are unable to accept bookings larger than 6 people at this time. Just contact us at hello@highscorenewbury.co.uk and we can get the ball rolling!


How much does it cost?
Our General Admission ticket price is £9.95 for an hour’s session for both adults and children. We do offer a 25% saving on our Family Ticket up to 4 guests, minimum 1 adult and 2 children (under 16) required per booking. Children under 5 are free!
  
Can children attend alone?
All children under 12 must be accompanied by an adult.

 
Do we need spectators’ tickets?
Spectators do not require a ticket and are more than welcome to wait in the “Hub” area. Due to COVID safety measures, this will be restricted and availability will be offered on a first-come first-served basis.


Are all games available/set to free play, do I need to bring change?
We are a cashless venue, so no need to bring a pocket full of change, all our games are set on free play for you to enjoy during your session!


Will food and drink be available?
At the moment we do not have food and drink facilities available, but feel free to bring your own or why not tie in a visit to Sundaes Gelato next door and grab some scrummy ice cream or waffles?

 
Can I bring bags?
Yes, you are welcome to bring in your belongings, but please try to keep to a minimal as we cannot accept reasonability for personal belongings whilst on site. 
 
Lost property
Get in touch with us via email hello@highscorenewbury.co.uk or phone 07535087933 if you think you’ve left anything behind! We keep hold of lost property for one month, so its to best check sooner rather than later!
 
What about toilet facilities?
We have toilet facilities available on-site and also have disabled toilet facilities.


What time should I arrive for my booking?
Due to Covid safety measures, please do not arrive any earlier than 15 minutes prior to the start of your session.

 
Do you do birthday parties?
Did someone say party..!?! Yes, we love birthday parties however, due to COVID guidelines we are unable to accept bookings larger than 6 people at this time. Just contact us at hello@highscorenewbury.co.uk and we can get the party started!

Custom table wrap, LED disco, Custom birthday greeting on the screen, party bags, discount with Gelato or Pizza place, 15 minutes exclusive playtime before any-one else arrives.

 
Is the venue wheelchair accessible?
Our site does have a ramp for wheelchair access. If you have any questions or concerns please contact us in advance of your visit at hello@highscorenewbury.co.uk
 
I’m going to be late/can’t make my booking, what should I do?
Do what you can to get here as soon as possible and our staff will do their best to accommodate your booking. We have a tight time schedule so no promises that you’ll be able to get your game on!

 
Can I stay for another hour after my session?
If we have space, of course! Speak to one of our team members who will be more than happy to help.


I would like to speak to someone about my High Score experience. Who can I contact?
We’re happy to listen! Please drop an email to hello@highscorenewbury.co.uk and we’ll be in touch promptly to help!
 
COVID-19 Secure Measures
To ensure we are COVID-Secure, we have carried out and taken precautionary measures to ensure the safety of you and our teams.


Social Distancing!
Of course, we are following all the government guidelines to ensure that when you are in our venues you can socialise at a safe distance from others whilst still having a mega time! 

 

Cleaning!
We’re upping our already tight cleaning schedule to ensure all key areas of the venue are thoroughly cleaned every 30 minutes. Hand sanitisation stations will be available throughout the venue and we will be thoroughly sanitising after every session.


Safety of Staff!
Our crew’s safety and wellbeing are super important to us as they make your experience epic. We’ll be giving our team the option to wear PPE such as masks or visors whilst they are working and they will be of course washing their hands regularly.


Payment options!
We’ll only be accepting card payments. We can’t accept cash at this time sorry!
 
Are large groups welcome?
Due to current COVID-19 restrictions, High Score allows bookings for groups up to 6 until further notice.


Track and Trace!
To help the NHS out and do our bit, we have in place a Track & Trace System.
You can log in to our Wi-Fi in the venue using your smartphone and easily add your name and number on to the form. If you start to feel unwell and you have visited our venue you will need to contact NHS directly on 119 and explain that you have visited us, when you visited and who you were with! Your data will not be used for marketing purposes, all your information is kept super safe and deleted after 21 days.


Do I need to wear a face-covering?
If you arrive without a face covering, don’t worry as you can purchase one on-site from us.


All our staff wear PPE such as visors/face masks and they work behind screens on bars and at reception.


There are plenty of sanitisation stations too and lots of additional cleaning going on!

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Bring it on!

What are you waiting for? Level up your day and book now!

ADDRESS

HIGH SCORE

25 CHEAP STREET

NEWBURY

BERKSHIRE

RG14 5DB

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